Making a complaint

If you're not happy with the care or treatment you've received or if you've been refused treatment for a condition you have the right to complain and have your complaint investigated.

Most doctors, nurses and health workers want to help you and do all they can to make you feel comfortable when you ask for their advice. Occasionally things go wrong or feel we have been given bad advice.

You can complain in person or ask someone else you trust, such as a family member or friend, to complain on your behalf. It's best to make your complaint as soon as possible and definitely within 6 months

You can complain either to the service that you're unhappy with or you can complain to your local primary care trust (PCT)

You can find more information on how to make a complaint about your health care here.


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