Privacy and confidentiality

You have a right to ask for advice and information in privacy and we undertake to keep your information confidential. You will find out a bit more about what that means here.

All young people have a right to confidential sexual health advice and services. The information on this page will tell you what that means when you are using this site, but if you would like more general information about your rights you can find it in the My Rights pages of our website.

Your confidentiality

Brook offers a confidential service, this includes Ask Brook and the online clinic. The helpline does not use caller display and calls are not traced.

We will not pass on email addresses or mobile numbers to any other organisation unless there are exceptional circumstances

We will not ask callers or online enquirers for their name or address unless for exceptional circumstances

What are Exceptional circumstances?

If someone gives us information over the phone or online, which suggests that they or another young person is at serious risk of immediate harm, we would try to put them in touch with services that can help. In the most exceptional circumstances, if they have provided personal details such as a name, address, email address or telephone number, we may need to make a decision to breach confidentiality, in order to protect them or another young person.

How we use your information

Here to listen, not to tell. At Brook we offer a confidential service. This means that we do not talk about your visit to anyone outside Brook without your permission unless you are in serious danger. If you have any worries or questions about confidentiality, don't hesitate to ask us.

In order to provide you with the best possible service it is necessary for us to collect and hold some information (data) about you. In doing this we work within our own Protecting Young People Policy and the Data Protection Act (1998).

We will:

  • only collect the data we need to provide you with the service you want and we will explain why we need the data
  • store this information in computer systems and in paper records
  • keep your data secure, protecting it from loss, damage or unauthorised access
  • endeavour to keep this data up to date and accurate, but this requires you to give us accurate information and let us know of any changes 
  • only retain your data for as long as is necessary to provide you with a service or to meet legal requirements
  • provide statistical data to some relevant organisations, but this will not include any data which would enable you to be identified as an individual.

We won’t:

  • share your personal data with anyone else, unless you agree that we can share it, or there is a critical reason why we should share it, such as if you or another young person is in immediate harm
  • keep your data for any longer than is necessary.

You can see the information we hold about you by making a request to access your data either at one of our reception desks, or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . In your email please tell us which Brook centre you attend. We will then give you a form to fill in in order that we can provide you with the right data. You can also request that we remove or change any data which is incorrect or misleading.

If you have any questions about the use of your data please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

How to prevent people finding out you’ve visited this website

If you're using a computer that other people could have access to, you may want to make sure that no one can find out which websites you have visited. There are several steps you can take:

How to clear browser history in Internet Explorer

Your browser will store links to all the sites you've visited in your browser history. In order to protect your privacy and make sure other people cannot see your history you need to clear it within your browser.

  • Click on the Tools menu
  • Select Internet options in the dropdown and a box will appear offering you several choices, you will already be in the General section and that's where you want to be.
  • In the section marked History click on the Clear History button.
  • A box will pop up, asking you if you want to delete all items in your history, click Yes
  • Click OK to close the Internet Options box.

How to clear cookies

A cookie is a small text file stored on your browser and hard drive that uniquely identifies your browser. Brook uses cookies to record certain statistical information about the way the site is used. None of this information is matched to particular users or individual IP addresses.

To clear your cookies in Windows Explorer:

  • Open your start menu and select search/find files
  • Type 'cookie' into the search box and make sure you are searching in folders and files.
  • Select 'My Computer' in the 'Look In' box
  • Activate the search by clicking on the search button
  • Open each of the folders found by double clicking on them
  • Select the cookie files (text files) you want to delete
  • Hit the delete button on your keyboard

Or to clear your cookies in Internet Explorer

  • Click on the Tools menu
  • Select Internet options in the dropdown and a box will appear offering you several choices, you will already be in the General section and that's where you want to be.
  • In the section marked Temporary Internet Files click on the Delete files button.
  • A box will pop up, tick the Delete all offline content option and then click OK
  • Click OK to close the Internet Options box.

You should exit your browser and restart your computer after completing either of these procedures.

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