Healthy lives for young people

Training cancellation policy

We understand that sometimes things change and you may need to amend your booking. This policy outlines the process and terms for changing, rescheduling or cancelling a booking with us.

If you have any questions about our cancellation policies please get in touch at training@brook.org.uk

COVID-19 cancellations

Should your training be cancelled due to COVID-19, Brook’s standard cancellation policy and charges shall not apply.  Instead, Brook will work with you to arrange alternative provision, which may include rescheduling the session and/or providing a digital session.

Training for professionals

If a training course you have booked is held over more than one day or over several weeks, the course date used for cancellation purposes will always be the first date in the series. If you have started the training and are unable to attend one of the days or part of the training unfortunately no refund or transferring can occur.

Training you have paid for

If you are unable to attend the training course which you have booked onto and paid for you have three options. Your decision needs to be sent to us in writing prior to the event.

  • Send a substitute in your place

Someone else from your organisation can attend in your place, however notification of this needs to be sent to Brook beforehand.

  • Transfer to another course

This can be done four weeks or more before the date of the original course. You are unable to transfer to another course less than four weeks beforehand. The course which you transfer to has to be within the next 12 months, and you are only able to transfer your booking once. If there is no attendance at a transferred booking, then no refund will be granted.

  • Receive a refund

The amount refunded will depend on when you confirm you are no longer able to attend the course and request a refund. The table below states the percentage of the training course cost that will be refunded to you depending on the number of weeks’ notice given.

Weeks prior to course date % refund received
13+ weeks100%
6-12 weeks75%
4-6 weeks50%
2-4 weeks25%
0-2 weeks0%

Training you are receiving free of charge

If you have booked onto a training course free of charge, due to commissioning in the local area, and are unable to attend the training course you have three options. Your decision needs to be sent to us in writing at least two weeks prior to the event or your organisation will be charged to cover our costs.

  • Send a substitute in your place

Someone else from your organisation in the same geographical area can attend in your place, however notification of this needs to be sent to Brook beforehand.

  • Transfer to another course

The course which you transfer to has to be within the next 12 months and funded by the same commissioner. You are only able to transfer your booking once. If there is no attendance at a transferred booking, then you will be charged to cover the cost of your non-attendance.

  • Cancel your place

If you inform us at least two weeks before the training date that you can no longer attend, and do not wish to send a substitute or transfer your booking you can cancel your place with no charge.

If you do not cancel your individual free place or commissioned organisation training at least 2 weeks in advance of the training starting you will be charged the following:

Training type Charge
Individual: half a day or less £30
Individual: half day – full day £60
Organisation: 2 hours or less £100
Organisation: 2 hours – half day £200
Organisation: half day – full day £400

If the training lasts more than one day you will be charged the above rate for each day.

You will be sent an invoice for the charge and request to pay within 30 days.


Young people’s education/consultancy

If the education or consultancy you have booked is held over more than one day or over several weeks, the date used for cancellation purposes will always be the first date in the series. If you have started the education or consultancy and you are unable to accommodate one of the days or part of the education or consultancy, unfortunately no refund or transferring can occur.

Education / consultancy you have paid for

If you are no longer able to accommodate an education session (including one to one work) or consultancy in your setting at the time and date booked which you have paid for, you have two options. Your decision needs to be sent to us in writing prior to the event.

  • Transfer to another date or time

This can be done four weeks or more before the booked date. It is not possible to transfer to another date less than four weeks beforehand. The date which you transfer to has to be within the next 12 months, and you are only able to rearrange your date once.

  • Receive a refund

The amount refunded will depend on when you confirm you are no longer able to accommodate the education or consultancy and require a refund. The table below states the percentage of the cost that will be refunded to you depending on the number of weeks’ notice given.

Weeks prior to course date % refund received
13+ weeks100%
6-12 weeks75%
4-6 weeks50%
2-4 weeks25%
0-2 weeks0%

Education/consultancy you are receiving free of charge

If the education session (including one to one work) or consultancy were provided free of charge, due to funding from a commissioner, and you are unable to continue with the booking you have two options. Your decision needs to be sent to us in writing at least two weeks before the booked date or your organisation will be charged to cover costs of the cancelled education/consultancy.

  • Transfer to another date or time

Booked education/consultancy can be transferred to another date if done so two or more weeks before the original date. Bookings can only be transferred to a new date once.

  • Receive a refund

If you inform us at least two weeks before the booked date that you can no longer continue with the education / consultancy booking and do not wish to transfer the booking you can cancel it with no charge.

If you do not cancel your commissioned education at least 2 weeks in advance of the education starting you will be charged the following:

Education/consultancy lengthCharge
2 hours or less £100
2 hours – half day£200
Half day – full day£400

If the education or consultancy lasts more than one day you will be charged the above rate for each day.

You will be sent an invoice for the charge and request to pay within 30 days.


Cancellation by Brook

If Brook cancels education or training for any reason we will notify you at least two weeks before the booked date. You will be given the following options if this does occur:

  • Transfer to another date or time

If possible a new date will be chosen for the planned education or training session for all participants to transfer on to. This however may not always be possible.

If you are a training participant you could also transfer onto another Brook training course at a different location/date.

  • Receive a refund

If you have paid for the education or training a full refund will be given.

If you have any questions about our cancellation policies please get in touch at training@brook.org.uk

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