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Find out how to get in touch with Brook

Getting help with your sexual health

If you are looking for general support or information, you can view our help and advice pages or use our chatbot.

We are unable to respond to requests for information or advice received via email or social media.

I need urgent help

Find a service near you

If you need to find a sexual health service, our service directory will give you everything you need, including contact details and opening times for your nearest service.

You might also be able to access the help you need online:

Have a question about a test, result or appointment?

Please contact your local Brook service.

For STI test results:

Training and education

You can find information about our education sessions and training for professionals, including our range of self-directed online courses, on the Education and Training section of our website.

If you want to ask a question about our education or training, please use our enquiry form.

Contacting Brook Central Services

Media and press enquiries

If you are a member of the press please email press@brook.org.uk or visit our media centre for more information.

Research enquiries

If you have any research related questions or you want to collaborate with us in research projects, please get in touch at research@brook.org.uk

Corporate partnership enquiries

Visit our corporate partnerships page or email partnerships@brook.org.uk

Job vacancies

Please visit the careers section of our website.

Volunteer for Brook: information about volunteering opportunities

Feedback and complaints

If something has gone wrong or you’re not happy with the service you’ve received, it’s really important that you tell us so that we can try and put it right. Visit the feedback and complaints section of our website to find out how.

Access to health records/Caldicott guardian 

You can find out more about how we collect, store and use your personal data as well as how to request access to your records in our privacy policy.

At Brook we have a Caldicott Guardian, this is a senior staff member responsible for protecting the confidentiality of people’s health and care information and making sure it is used properly. If you need to contact the Caldicott Guardian please email dataprotection@brook.org.uk.

Website enquiries

If you have a question, a technical issue or want to give feedback about our website, drop us a line at website@brook.org.uk

You can find information about linking to, or using content from, brook.org.uk and other Brook domains in our content and linking policy.

Anything else?

For any other enquiries relating Brook as an organisation please contact us on admin@brook.org.uk

Please note: this email address is not for enquiries relating to our clinical services, including tests, results or appointments. If you need to speak to someone about your sexual health, a service you have received in one of our clinics, a test result or an upcoming appointment, please take a look at the information further up this page and contact your local service directly. You can find contact details for all of our services in our service directory.

If you need urgent help

Brook is unable to provide 24/7 support, but there are other organisations who might be able to help:

Medical advice

  • NHS 111 by dialling 111 (England and Wales, all-age)
  • NHS 24 call 08454 242424 (Scotland, all-age)

Emotional support and mental health

Domestic abuse and sexual violence

If you are concerned that your life or the life of someone else is in danger, you can call 999 for an ambulance, police, fire brigade or any other emergency service 24/7. The 999 emergency number covers all of the UK and is free to call, but it should only be used in cases where there is a risk or threat to someone’s safety (including if someone is at risk of suicide). The emergency services may be able to track the location of the phone used to make the call.

View more organisations offering help and support