Clinical Support Volunteers

Clinical Support Volunteers are based in Brook clinics, which provide free and confidential information, contraception, pregnancy testing, advice and counselling, testing and treatment for sexually transmitted infections. They play a key role in empowering people to make positive and healthy lifestyle choices and to improve their wellbeing, by supporting them through their visit to clinics and transition into other services. This may include tasks such as greeting and guiding people visiting clinics, providing condom demonstrations, explaining how to use self-testing kits and follow up calls to people moving on to other services.

We expect Clinical Support Volunteers to commit to a minimum of 3 hours of volunteering per week to ensure that you and Brook get the most out of the role. You will receive all necessary training on various sexual and reproductive health topics, and will be supported by your local Clinical Team. We will reimburse out of pocket expenses, i.e. transport and lunch.

Why be a Clinical Support Volunteer?

This role could benefit you in many ways, such as:

• Providing insight into a national charity which supports hundreds of thousands of people every year
• Giving you increased sexual health knowledge
• Developing your skills and knowledge to support your CV
• Providing you with accredited training on a wide range of sexual health and wellbeing topics
• Giving you the opportunity to make positive impact to your community and meet likeminded people
• Providing experience in youth and/or sexual health services
• Increasing your confidence

Key responsibilities

Clinical Support Volunteers are expected to:

• Uphold Brook’s values
• Adhere to the volunteer agreement and code of conduct
• Complete all mandatory elements of your volunteer induction, including training
• Complete a DBS check, the cost of which will be covered by Brook
• Work within national, professional guidelines and Brook’s Protecting Young People (PYPP) policy where there are safeguarding issues with clients, and refer to the Designated Safeguarding teams in accordance with Brook’s Safeguarding referral pathway
• Welcome people to Brook’s clinic and guiding them through their visit
• Explain how to use self-testing STI kits to clients
• Give clients accurate and appropriate information about condom use, including condom demonstrations
• Support with calling clients for signposting and appointment follow-ups
• Gather feedback from clients on their experience at the clinic 
• Provide feedback on experiences, lessons learned and case studies
• Complete additional volunteer tasks which arise for your team

Person specification

We recognise our Clinical Support Volunteers will come from diverse backgrounds with a range of skills and experiences.

When applying, potential volunteers will need to demonstrate that they:

• Have strong communication skills (especially in relation to topics relating to sexual health)
• Live, work or study in specified location
• Are committed to volunteering within their local community
• Have knowledge of, or interest in learning about sexual and reproductive health
• Have previous experience of working with young people or other service users, or a commitment to developing these skills
• Are committed to completing mandatory training requirements and induction plan
• Have an open minded, customer focused attitude with a passion to make a difference
• Have a ‘hands on’ approach and a ‘can do’ attitude
• Understand professional boundaries and can work in a sensitive, confidential and non-judgemental way
• Are able to use your initiative
• Have good interpersonal skills and are able to work as part of a team
• Are reliable and punctual, with good organisational skills
• Have good IT and written skills, and are able to write basic reports
• Can maintain strict confidentiality concerning all Brook matters
• Are committed to the aims, values and purposes of Brook’s work