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Our impact

Explore our online success report to see how we made a difference in 2023/24.

Download our PDF success report
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Thank you for your support in the first year delivering our ambitious new strategy. In 23/24 we worked collaboratively with our service users, sector partners, commissioners, funders and corporates to help 1.32 million people. We have significantly developed our mental health and wellbeing offer and taken huge steps to ensuring our services are accessible and inclusive. As we celebrate our 60th year, we won’t stop fighting until everyone feels safe and empowered to make decisions about their health, their bodies and their identities. We look forward to working with you.”

Helen Marshall
Chief Executive

Dame Sally Dicketts
Chair

Read a message from our Chief Executive, Helen Marshall

What we stand for

Brook fights for everyone’s right to safe, confidential, accessible healthcare, no matter who they are.

Read our 2023-26 strategy
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Brook in numbers 2023/24

How we made a difference

1.32million people helped through our frontline services Tweet this
57% of our clinical clients accessed digital services Tweet this
39,372 people supported by our all-age clinical services Tweet this
121,326 young people supported through our education and wellbeing work Tweet this
3,500 mental health and wellbeing interventions delivered Tweet this
26,374 people helped through outreach in local communities Tweet this
51% of our clinical clients are under 25 Tweet this
102,000 people used our Find a Service digital tool Tweet this
40,500 visits to our Digital Front Door, providing clinical support online Tweet this
18,777 STI online home test kits administered Tweet this
130,703 people benefitted from our education, training and consultancy Tweet this
123,452 people attended our Big RSE Lessons Live Tweet this
526 service users engaged in our participation opportunities Tweet this
37,200 registered users of our Brook Learn online learning platform Tweet this
65% of clinical clients from the top 40% of the most deprived communities Tweet this
10,000 festival goers engaged through our partnership with Festival Republic Tweet this

How people rated our services

93% of clients rated our clinical services very good or good Tweet this
4.97 out of 5 rating: treating clients with dignity and respect Tweet this
The ability of our clinical staff to provide timely information about care and treatment was rated 4.91 out of 5  Tweet this
Involving clients appropriately in decisions made about their health was rated 4.94 out of 5 Tweet this
82% of young people reported positive change in their knowledge of sexual health and relationships Tweet this
96% of professionals rated our training services very good or good Tweet this
100% of people with lived experience taking part in our Participation forums, felt that their contributions to Brook are valued by the organisation Tweet this
95% of young people thought that Brook staff delivering My Life (our 1:1 wellbeing programme) were helpful and supportive Tweet this

Our service users say…

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Whenever I come and visit the Brook clinic, I feel instantly safe and know that this is a safe space with no judgement, and all-round care.

Keeping people safe

For 60 years, Brook has been responding and adapting to meet the evolving needs of our services users. As pressures on public health services escalate, our role in safeguarding children, young people and adults at risk of harm has never been more crucial. In 23/24, we saw more people than ever before presenting with complex mental health safeguarding concerns.  

Thought leaders in safeguarding

Aligned with the fundamental values of the Government’s Working Together to Safeguard Children 2023, we have shared our learnings, insights and findings with diverse audiences at leading safeguarding conferences and events. In 23/24, we presented at the Safeguarding in the Voluntary Sector conference, the Farrer & Co. Children’s Relationships in the Digital Age conference and the BASHH annual conference. 

Read our safeguarding report

Spotting the Signs Tool

During Sexual Health Week 2023, we proudly relaunched our Spotting the Signs (STS) Tool, following extensive collaboration with young people, frontline professionals and safeguarding experts. The nationally recognised tool is a valuable resource in supporting professionals working with under 18s to identify abuse and/or exploitation.  

Explore the Tool
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Upskilling safeguarding professionals

In September 2023, we convened our first safeguarding conference. Sponsored by Eggu, Mindwave and EBO, we brought together experts from across the youth and charity sectors to facilitate four panel events, drawing in more than 900 delegates. We discussed the intersections between safeguarding and mental health, artificial intelligence and relationships, sex and health education, as well as delivering bespoke training to launch our Spotting the Signs Tool.  

Watch our conference events

OUR Impact IN 2023/24

Challenging inequality

Increasing accessibility

Fighting stigma

Driving innovation

Our awards

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Communication Access Accreditation

Communication Access means supporting people with communication difficulties more effectively. We’re proud to demonstrate our commitment to accessibility by becoming a Communication Accessible Organisation. 

I Want Great Care Certificate of Excellence 2024

I Want Great Care Certificate of Excellence 2024

We have been awarded in recognition of the outstanding care we provide in our clinical services and the positive reviews from our services users. 

Logo for Queen Elizabeth II Platinum Jubilee Volunteering Award

Stonewall Workplace Equality Index Award

This award recognises exceptional employers who are committed to supporting their LGBT+ staff and customers. We know that creating inclusive environments makes the workplace safer and better for everyone, not just LGBT+ people, so we are very proud of this achievement.

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Shortlisted: Charity Times Corporate National Partnership Champion

We were shortlisted for this award in recognition of our partnership with Lil-Lets for Brook’s Big Period Lesson which helped to educate more than 120,000 young people about periods and puberty in 23/24.

Thank you to our funders & supporters

Big Issue Invest logo
Bloomberg logo
BBFC logo
Bupa logo
Canesten logo
Department for Education logo
Department of Health & Social Care logo
The Duchy Health Charity logo
ebo logo "Human, Conversations, Automated
Festival Republic logo
Fidelity international logo
Garfield Weston Foundation logo
Into Film logo, "10 years"
Lil-Lets logo
London School of Health & Tropical Medicine logo
Maxwellia logo. Changing the way people manage their health
MindWave logo
NHS England logo
Office for Health Improvements & Disparities logo
Peter Sowerby Foundation logo
Perrigo logo
Roam logo
Sam Loves Max logo
Superdrug logo
Theramex logo: "For Women, For Health"
Vivo logo

Find out more about becoming a corporate partner

Corporate partnerships