Our impact

Explore our online success report to see how we made a difference in 2022/23.

Brook believes that excellent sexual health, mental health and wellbeing is a right. In 22/23 we have worked collaboratively with our service users, sector partners, commissioners, funders and corporates to help 1.43 million people through our core strategic priorities. Thank you for your continued support as we approach our 60th year.”

Helen Marshall
Chief Executive

Dame Sally Dicketts
Chair

Read the full statement on our blog

Our awards

Queen Elizabeth II Platinum Jubilee Volunteer Award

In recognition of our outstanding work empowering and supporting young people. These one-off awards were set up to commemorate Queen Elizabeth II’s Platinum Jubilee and to recognise charities working with volunteers to provide 16-25 year olds with skills and opportunities. Brook is one of only 20 charities that were chosen to receive the award, which were personally approved by his Majesty the King.

The I Want Great Care Certificate of Excellence 2023

In recognition of outstanding care and positive reviews from our services users.

Stonewall Workplace Equality Index Silver Award

Recognises exceptional employers who are committed to supporting their LGBT+ staff and customers. We know that creating inclusive environments makes the workplace safer and better for everyone, not just LGBT+ people, so we’re very proud of this achievement in our first year of submission.

Cannes Lions International Festival of Creativity 2022, Bronze Award

In recognition of our #StopCyberflashing campaign, devised in partnership with creative advertising agency Grey.

LGBT Alliance Awards (nomination)

For our positive impact on LGBT health in Teesside.

Best Partnership at the Performance Marketing Awards

For our campaign to raise awareness of STIs and testing with London Dungeons. Judges called the campaign “brave and creative”

What we stand for

Brook fights for everyone’s right to safe, confidential, accessible healthcare, no matter who they are.

Read our 2023-26 strategy

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Brook in numbers 2022/23

How we made a difference

1.43million people helped through our frontline services Tweet this

60% of our clinical clients accessed digital services Tweet this

34,330 people supported by our all-age clinical services Tweet this

126,368 young people supported through our education and wellbeing work Tweet this

19,204 people helped through outreach in local communities Tweet this

66% of our clinical clients are under 25 Tweet this

140,000 people used our find a service digital tool Tweet this

63,161 visits to our digital front door Tweet this

16,165 STI online home test kits administered Tweet this

139,128 people benefited from our education, training and consultancy Tweet this

73,260 people attended our Big RSE Lessons Live Tweet this

693 service users engaged in our participation opportunities Tweet this

30,781 subscribers to our Brook Learn online learning platform Tweet this

68% of clinical clients from the top 40% of the most deprived communities Tweet this

12,000 festival goers engaged through our partnership with Festival Republic Tweet this

How people rated our services

98.69% of clients rated our clinical services very good or good Tweet this

4.96 out of 5 rating: treating clients with dignity and respect Tweet this

The ability of our clinical staff to provide timely information about care and treatment was rated 4.94 out of 5 Tweet this

Involving clients appropriately in decisions made about their health was rated 4.95 out of 5 Tweet this

81% of young people reported positive change in their knowledge of sexual health and relationships Tweet this

96% of professionals rated our training services very good or good Tweet this

92.3% of people with lived experience taking part in our Participation forums, felt that their contributions to Brook are valued by the organisation Tweet this

98% of young people thought that Brook staff delivering MyLife (our 1:1 wellbeing programme) were helpful and supportive Tweet this

Our service users say…

Brook staff were amazing, friendly, respected my name change and new pronouns. They gave me appropriate information for my implant and even referred me to the counselling service when I asked about it! 10/10. Blackburn

At Brook you are always met with zero judgement and so much care. I always feel like I can be completely open with the nurses, and they are so amazing. Literally has changed my life having Brook. Thank you! Bristol

I have been using Brook for a number of years, the staff are friendly yet professional and everyone makes me feel incredibly supported and safe. Burnley

Amazing service from the start to finish. Made an effort to see me in an urgent situation. Great communication and service on the phone. The nurse was amazing. Very kind, comforting and informative. I would give more stars if possible for the service and care I received. Cornwall

The staff were very kind and compassionate, they explained everything very clearly and didn’t rush. Whoever reads this, Brook is an amazing service, and your staff deserve all the praise and recognition. Dudley

I’ve had 11 counselling sessions and whilst it has been a difficult process because of the in-depth conversations we have had, it has been invaluable, and I’ve been left feeling as though I understand and can control my problems so much better than before. Euston

A brilliant location and the service was discreet and easy. I got to do the test myself, which was what I wanted, and it took no time at all. Manchester

I was amazed by the warmth I received by all staff who put me at ease… Everyone was so caring and explained everything in detail. I wouldn’t hesitate recommending Brook, they go out of their way and give you their valuable time and treat you with the utmost respect. Southend

Brook staff are so supportive and kind towards my choices and make me feel really comfortable. I feel like I’m speaking to someone I have known for years each time they help. Absolute lifesaver. Wirral

I have had the chance to meet a lot of wonderful people with different backgrounds and experiences who’ve opened my eyes to a lot of areas of sex education I haven’t considered before. Particularly around disability! Participation Forum Member

I was amazed by the support i received by all staff who put me at ease and couldn’t have asked for anything more.

Keeping people safe

It’s our number one priority.

Our long-established expertise enables us to respond effectively to the ever-changing needs of young people and vulnerable adults. As Brook’s services expand, so too does the complexity and level of vulnerability that we encounter. In 22/23, the most frequently raised safeguarding concerns related to mental health (38%), followed by those involving sexual abuse (19%).

We’ve evolved our approach to safeguarding

We have strengthened our support for vulnerable service users accessing emergency hormonal contraception and pregnancy testing. We have also established a Safeguarding Solution Forum to utilise the skills and talents of our workforce and enhance our systems.

Read our article on safeguarding

Supporting the mental and emotional wellbeing of our staff is vital

By streamlining our safeguarding processes, we have increased capacity and offered greater manager support, guidance and oversight. As a result, our staff can navigate safeguarding episodes with increased confidence and focus, ensuring that we continue to protect people of all ages with diligence and sensitivity.

Blog: Safeguarding in Everyday Life – Brook

A smily woman is wearing a long blue dress sitting in a board room setting with a notepad and glasses on the desk in front of her.

Spotting the Signs tool

We relaunched our nationally recognised and respected Spotting the Signs tool, following its redevelopment in consultation with young people and professionals. The new toolkit is a valuable resource for professionals working with young people under 18 and is designed to enhance their ability to recognise and respond to child sexual exploitation and child criminal exploitation.

More about the Spotting the Signs Tool