Our impact

Explore our online success report to see how we made a difference in 2025/26.

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Over the past three years, Brook has faced some of the most significant challenges in our history.

Brook has met these challenges head on, with the same courageous spirit that inspired our founder Helen Brook to open her first clinic over 60 years ago.

Throughout 2025/26, we have seen significant victories in our fight for people’s right to excellent sexual health and wellbeing.

Helen Marshall
Chief Executive

Dame Sally Dicketts
Chair

Read a message from our Chief Executive, Helen Marshall

What we stand for

Brook fights for everyone’s right to safe, confidential, accessible healthcare, no matter who they are.

Read our 2026-29 strategy

Brook in numbers 2025/26

How we made a difference

1.45 million people helped through our frontline services Tweet this

111,931 people people supported through our education and wellbeing work Tweet this

57,071 people supported through our all-age clinical services Tweet this

46% of our clinical clients accessed our digital services Tweet this

43% of our service users were under 25 Tweet this

64% of our clinical clients from the top 40% of the most deprived communities Tweet this

8 out of 8 clinical services received the iWant Great Care Certificate of Excellence for the fourth consecutive year Tweet this

190,000 people used our Find a Service tool Tweet this

31,299 home STI kits administered Tweet this

863 education establishments engaged with our education work Tweet this

4,053 mental health and wellbeing interventions delivered in our community hubs and specialist programmes Tweet this

6,029 young people accessed Brook education in 145 non-mainstream settings Tweet this

47,000 registered users on our Brook Learn online learning platform Tweet this

72,000 people attended our Big RSE Lessons Live Tweet this

How people rated our services

98% of clients rated our clinical services very good or good Tweet this

4.95 out of 5 rating: treating clients with dignity and respect Tweet this

4.92/5rating on the ability of our clinical staff to provide timely information about care and treatment Tweet this

4.94/5 rating on involving clients appropriately in decisions about their health Tweet this

78% young people reported a positive change in their knowledge about sexual health and relationships Tweet this

95% of professionals rated our training services very good or good Tweet this

99% of young people thought that staff delivering our My Life one-to-one wellbeing programme were helpful and supportive Tweet this

Our service users say…

My daughter is autistic and the Brook staff makes the experience for her really pleasant. They are so professional and caring, and know exactly how to speak to my daughter and manage her additional needs. The world needs more people like Brook. Cornwall service user

I have never done something like this before and to put it simply I was horrified, throughout the entire process I was in my head and then I finally visited and I was overwhelmed with kindness and compassion. My nurse was phenomenal at alleviating my stress and she made me feel so comfortable. The receptionist was incredible and overall every person I met on site was a joy in a time of anxiety for me. I truly cannot thank you enough Bristol service user

You can feel the effort that is made by all members of staff to ensure that young people feel welcomed and comfortable. The person who took my appointment was one of the kindest people I’ve ever met, and took great care in communicating the confidentiality and safeguarding profiles. At no point did I feel rushed or intimidated, I felt cared for and safe when using the service. She was absolutely amazing in making sure I was okay and staying safe with no judgement Manchester service user

Excellent service cannot be bettered. I first used Brook Clinic 53 years ago and its service and treatment is excellent the staff are just fantastic. If this service and understanding was delivered to in all business’s what an amazing customer experience it would be. Cornwall service user

This was the first time I’ve been to a health professional who made me feel respected and not judged for my age. Definitely recommend for young people who haven’t felt comfortable talking about their sexual health. Bristol service user

I was treated with dignity and respect. The nurse I saw was very polite and professional, asked a few questions too. She gave me full instructions and showed me where the toilet was, so I could take my own sample – it was easier than I thought it would have been. If you ever have any sexual health concerns please go to a clinic, it’s all confidential! Your health matters to you and to the staff at the clinic. Would recommend to anyone of any age! Cornwall service user

Our awards

I Want Great Care Certificate of Excellence 2024

I Want Great Care Certificate of Excellence 2025

We were awarded this in recognition of the outstanding care we provide in our clinical services and the positive reviews from our services users.

OTC Marketing Award 2025

Our partnership with Perrigo & ellaOne was awarded the Best Purpose-Driven Investment in a Consumer Healthcare Brand.

LGBT+ inclusive employer. Stonewall. Silver Award 2024

Stonewall LGBT+ Inclusive Employer Silver Award 2024

This award recognises exceptional employers who are committed to supporting their LGBT+ staff and customers. We know that creating inclusive environments makes the workplace safer and better for everyone, not just LGBT+ people.