Our impact

Explore our online success report to see how we made a difference in 2023/24.

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A young person wearing a white t-shirt and chain with curly hair, leaning against a railing outside, smiling slightly.

Thank you for your support in the first year delivering our ambitious new strategy. In 23/24 we worked collaboratively with our service users, sector partners, commissioners, funders and corporates to help 1.32 million people. We have significantly developed our mental health and wellbeing offer and taken huge steps to ensuring our services are accessible and inclusive. As we celebrate our 60^th year, we won’t stop fighting until everyone feels safe and empowered to make decisions about their health, their bodies and their identities. We look forward to working with you.”

Helen Marshall
Chief Executive

Dame Sally Dicketts
Chair

Read a message from our Chief Executive, Helen Marshall

What we stand for

Brook fights for everyone’s right to safe, confidential, accessible healthcare, no matter who they are.

Read our 2023-26 strategy

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Brook in numbers 2023/24

How we made a difference

1.32million people helped through our frontline services Tweet this

57% of our clinical clients accessed digital services Tweet this

39,372 people supported by our all-age clinical services Tweet this

121,326 young people supported through our education and wellbeing work Tweet this

3,500 mental health and wellbeing interventions delivered Tweet this

26,374 people helped through outreach in local communities Tweet this

51% of our clinical clients are under 25 Tweet this

102,000 people used our Find a Service digital tool Tweet this

40,500 visits to our Digital Front Door, providing clinical support online Tweet this

18,777 STI online home test kits administered Tweet this

130,703 people benefitted from our education, training and consultancy Tweet this

123,452 people attended our Big RSE Lessons Live Tweet this

526 service users engaged in our participation opportunities Tweet this

37,200 registered users of our Brook Learn online learning platform Tweet this

65% of clinical clients from the top 40% of the most deprived communities Tweet this

10,000 festival goers engaged through our partnership with Festival Republic Tweet this

How people rated our services

93% of clients rated our clinical services very good or good Tweet this

4.97 out of 5 rating: treating clients with dignity and respect Tweet this

The ability of our clinical staff to provide timely information about care and treatment was rated 4.91 out of 5 Tweet this

Involving clients appropriately in decisions made about their health was rated 4.94 out of 5 Tweet this

82% of young people reported positive change in their knowledge of sexual health and relationships Tweet this

96% of professionals rated our training services very good or good Tweet this

100% of people with lived experience taking part in our Participation forums, felt that their contributions to Brook are valued by the organisation Tweet this

95% of young people thought that Brook staff delivering My Life (our 1:1 wellbeing programme) were helpful and supportive Tweet this

Our service users say…

I came in anxious, stressed out confused and overwhelmed having received different information about my coil and what I would need to do after it was removed. As a woman going through menopause who is diabetic as well, I’ve been bombarded with information. The staff helped me so much today and probably don’t realise how much peace of mind they gave me. Thank you so much. Southend

My experience at Brook has been phenomenal. I’ve never felt in such safe hands. My experience from start to finish has been exactly what I needed physically and mentally. The nurse made me feel safe, judgment free, and comfortable through the whole experience. My experience at Brook has made me realise if it happens again, I’m in the best hands. I couldn’t have asked for a better experience thank you for all the amazing work you do. ❤️ Blackburn

Very kind staff that took time to explain options and respected my gender identity. Bristol

The Brook team were absolutely amazing and made me feel completely comfortable discussing the subject, especially as a trans woman. Burnley

From the minute I walked through the door, the receptionist greeted me with a smile. Through the nurse’s calming, compassionate and caring ways, she made me feel safe, and her words and gentleness took away my shame, guilt and anxious feelings. I was not judged but cared for. Thank you to the Brook team. You are all fabulous. Cornwall

This was the first time I have used the clinic and the quality of service, professionalism and care received was outstanding. I don’t usually bother leaving comments or complaints, but this experience and the staff/team deserve credit for their work and the exceptionally high quality of service they delivered. Way better than most if not all public services. Many thanks Dudley

Whenever I come and visit the Brook clinic, I feel instantly safe and know that this is a safe space with no judgement, and all-round care. Incredibly grateful for the job everyone here does – it’s safe, friendly and protected environments like these that we need more of. Euston

I went in today for emergency contraception. Everyone was super lovely to me and I felt so much better due to the kindness and helpfulness of all the staff I saw today. There was no judgment, just respect and support which I really appreciated as I felt very anxious on my way to the clinic, but all was fine in the end. Anyone who is nervous about visiting have nothing to worry about and I’m really grateful for all the help I received. Manchester

Trans man here, this place is amazing! Extremely friendly staff, made me feel very comfortable and safe and were very respectful of my gender identity unlike other hospitals/clinics I’ve been to, would DEFINITELY recommend 😊 Blackburn

The Training Team staff made the atmosphere extremely comfortable, which can be hard when the session is virtual! This is such an important thing to talk about, especially amongst young girls and the way in which the Brook team approached the topic made myself and many other students feel very at ease. This is one of the best PSHE talks I’ve had in a long time – thank you! school RSE recipient

The session was very informative. I learnt things that were different and more detailed than in normal school sex talks. I felt safe to ask questions school RSE recipient

A fantastic session delivered by Brook. The educator was so informative, helpful and interesting and his passion and enthusiasm was clear from the very beginning. I would certainly not hesitate to contact him in the future should I need any further advice. One of the best training sessions I have ever taken part in. Diolch! training recipient

I’ve really been proud to see my personal growth in the ways I can contribute to group discussions and larger projects. I navigate new, unknown situations with ease now thanks to my time with Brook 16-19 forum member

I’m most proud of representing myself fully as a trans disabled poly person and knowing my input is shaping Brook resources for more people like me in the future 20-14 forum member

My tip to future forum members is to get involved as much as you can! Brook is such a fantastic organisation to work with – any opportunity with them is a good opportunity! 25+ forum member

Whenever I come and visit the Brook clinic, I feel instantly safe and know that this is a safe space with no judgement, and all-round care.

Keeping people safe

For 60 years, Brook has been responding and adapting to meet the evolving needs of our services users. As pressures on public health services escalate, our role in safeguarding children, young people and adults at risk of harm has never been more crucial. In 23/24, we saw more people than ever before presenting with complex mental health safeguarding concerns.

Thought leaders in safeguarding

Aligned with the fundamental values of the Government’s Working Together to Safeguard Children 2023, we have shared our learnings, insights and findings with diverse audiences at leading safeguarding conferences and events. In 23/24, we presented at the Safeguarding in the Voluntary Sector conference, the Farrer & Co. Children’s Relationships in the Digital Age conference and the BASHH annual conference.

Read our safeguarding report

Spotting the Signs Tool

During Sexual Health Week 2023, we proudly relaunched our Spotting the Signs (STS) Tool, following extensive collaboration with young people, frontline professionals and safeguarding experts. The nationally recognised tool is a valuable resource in supporting professionals working with under 18s to identify abuse and/or exploitation.

Explore the Tool

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Upskilling safeguarding professionals

In September 2023, we convened our first safeguarding conference. Sponsored by Eggu, Mindwave and EBO, we brought together experts from across the youth and charity sectors to facilitate four panel events, drawing in more than 900 delegates. We discussed the intersections between safeguarding and mental health, artificial intelligence and relationships, sex and health education, as well as delivering bespoke training to launch our Spotting the Signs Tool.

Watch our conference events

Our awards

Communication Access Accreditation

Communication Access means supporting people with communication difficulties more effectively. We’re proud to demonstrate our commitment to accessibility by becoming a Communication Accessible Organisation.

I Want Great Care Certificate of Excellence 2024

We have been awarded in recognition of the outstanding care we provide in our clinical services and the positive reviews from our services users.

Stonewall Workplace Equality Index Award

This award recognises exceptional employers who are committed to supporting their LGBT+ staff and customers. We know that creating inclusive environments makes the workplace safer and better for everyone, not just LGBT+ people, so we are very proud of this achievement.

Image reads 2023 charitytimes awards, shortlisted, Recognising leadership and professionalism

Shortlisted: Charity Times Corporate National Partnership Champion

We were shortlisted for this award in recognition of our partnership with Lil-Lets for Brook’s Big Period Lesson which helped to educate more than 120,000 young people about periods and puberty in 23/24.