Brook Bristol, as part of the Unity Partnership, operates a free and confidential service for people aged 19 and under, offering sexual health screening, contraception, pregnancy testing, free condoms and advice. Quick access: help and information Free STI home test kit If you’re 15-24 and live in Bristol, North Somerset or South Gloucestershire, you can request an STI home test kit online or pick one up from a number of locations. It’s quick, easy and completely confidential. Find out more about getting tested. Free condoms C-Card is a free and confidential condom distribution scheme for young people aged 13 to 25 living in Bristol. One you’re signed up, you’ll be able to get external and internal condoms and lube for free from a number of outlets or have them sent to you by post. Find out about the C-Card scheme and how to sign up. Emergency Contraception If you live in Bristol you can get free emergency contraception from certain pharmacies. Find out more about how to access emergency contraception. Get in touch If you think you need an appointment, or want to talk to someone, you can call us on 0117 929 0090. Our friendly staff are here to help you with whatever is going on. Page Contents How can Brook Bristol help me?Free STI home test kitsFree condomsEmergency contraceptionVisiting a clinicFeedback from service usersHave your say Contact UsIf you think you need an appointment, or want to talk to someone, you can call us on 0117 929 0090.Telephone lines are open:Monday – Thursday, 12pm – 7pmFriday – Saturday, 12pm – 5pm How can Brook Bristol help me? At Brook Bristol, we’re here to help you with all aspects of your sexual health and wellbeing. Whatever is going on, our friendly team will support you with whatever you need, even if you’re not sure exactly what that is yet. All of our services are free and confidential. We offer: ContraceptionEmergency contraceptionPregnancy testingScreening for infectionsTermination referralsCounsellingPrEP Free STI home test kits Unity Sexual Health offers young people under 19 living in Bristol, North Somerset or South Gloucestershire the opportunity to access confidential, safe and easy access to testing and treatment for chlamydia, gonorrhoea, HIV and syphilis. Testing is a simple and non-invasive urine test or vaginal swab and a blood sample using a lancet that you complete yourself. Brook recommends testing two weeks after unprotected sex (sex without a condom) to ensure an accurate result, or at least four weeks after unprotected sex when testing for HIV. Find out more about HIV here. Got symptoms?Please note, STI home testing kits are only suitable if you don’t have any symptoms of an STI. If you have any symptoms, you should contact Brook Bristol on 0117 929 0090 to arrange an appointment to get tested in the clinic. Order a free STI home test kit Free condoms The C-Card is a free and confidential condom distribution scheme for young people aged 13 to 19 living in Bristol to enable safe and easy access of external condoms and lube. There are also various other organisations that deliver the C-Card scheme in Bristol, North Somerset and South Gloucestershire. Find out how to access the C-Card scheme through Unity. Look out for this logo and you know you will be seen by a friendly non-judgemental person. You can find this sign at sexual health centres (including Brook), youth projects, school drop ins, pharmacies and GPs. To access free condoms you will need to register with the scheme at your local C-Card provider, such as Brook Bristol. Once registered, you will have a confidential appointment with a trained C-Card scheme worker, who will explain the scheme, teach you the best way to use condoms, answer any questions you might have and give you free condoms. You will then be provided with a keyring card that has a unique number and on it to enable you to access condoms more easily as you will be able to present the keyring to any of the services identified on the map below and receive condoms. You don’t need to give your name and they won’t tell your parents/guardians that you have been to see a C-Card scheme worker, or that you are registered with the scheme. Once you have your C-Card, you can go to any C Scheme point and be given free condoms. You can find your nearest C-Card provider here. Emergency contraception Brook Bristol offers free emergency contraception to young people aged 19 and under living Bristol. If you need emergency contraception please call Brook Bristol on 0117 929 0090 to arrange an appointment. For emergency contraception when we are closed, please contact Unity Sexual Health on 0117 929 0090, or local pharmacies (see map below). Emergency contraception can also be accessed from some local pharmacies and walk in centres, as well as your GP. The map below shows the organisations close to Brook Bristol which provide free emergency contraception for young people. Please check opening times and any COVID-19 restrictions with the venue before visiting. One-to-one support Brook Bristol provides targeted 1-1 support to young people with relationships and sexual health. This programme is designed to help build self-confidence and motivation, build on strengths, and help young people make healthy choices. If you are a young person and would like to refer yourself for 1-1 support, please phone 0117 929 0090. Telephone lines are open Monday to Thursday, 12pm – 7pm and Friday to Saturday, 12pm – 5pm. Alternatively, you can complete this online referral form. If you are a professional looking to refer a young person, please email email@example.com. Visiting a clinic COVID-19 updateBrook Bristol services are still running for young people aged 19 and under.Under normal circumstances, we offer walk-in appointments at Brook Bristol, however in to keep our staff and visitors safe, Brook Brook is currently offering phone appointments, during which face-to-face appointments will be arranged if necessary. Please call 0117 929 0090 to arrange an appointment. If you feel unwell or have symptoms while we are closed, please contact Unity Sexual Health or A&E, and if it is an emergency or you have been the victim of a crime, please contact A&E and/or the police. Brook Bristol is located in The Station on Silver Street in Broadmead. This is the building that used to be the Old Fire Station, around the corner from Cafe Amore and next to Laser Fusion (Laser Quest). Brook Bristol Address: The Station, Silver Street, Bristol, BS1 2AG Opening times:Monday – Thursday, 12pm – 7pmFriday – Saturday, 12pm – 5pm Contact: 0117 929 0090 Accessibility at Brook BristolOur clinic has wheelchair access and interpretation services. Please call us on 0117 929 0090 for more information. Feedback from service users Have your say To give us feedback please email firstname.lastname@example.org Brook aims to offer the best possible service to young people. You should feel supported, listened to and respected at all times. If you have any complaints about the way you have been treated we would like to hear from you so we can deal with it as soon as possible. We will take any matter you raise seriously, investigate and make any changes that are necessary. All complaints, whether you make them verbally or in writing, will be treated with the strictest confidence. How to make a complaint In person:You can tell any member of staff what you are unhappy about. It may be possible for them to sort out the problem straight away. If you prefer to speak to someone else you can ask to see the Complaints Manager, Sam Anders. By phone:If you would rather not speak to anyone face to face you can call 0117 945 0728 and ask to speak to Sam who will help you to make a complaint. In writing:Sometimes you may prefer to make a complaint in writing. You can pick up a complaint form and envelope at reception. You can complete the form and either hand it in to reception or send it back to us later. If you are not at the clinic, you can email email@example.com and Sam will send you the forms.