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This page details the Terms and Conditions associated with Brook’s education, outreach, health promotion and wellbeing work. Please contact training@brook.org.uk if you have any questions.
On this page
Brook uses the following definitions of special educational need as found in the DfE SEND Code of Practice.
A person with speech, language and communication needs (SLCN) may have difficulty in communicating with others. This may be because they have difficulty saying what they want to, understanding what is being said to them or they do not understand or use social rules of communication.
A person with a cognition and/or learning difficulty is likely to learn at a slower pace than their peers, even with appropriate differentiation. Learning difficulties are likely to encompass a wide range of needs including:
Brook sessions are designed to meet the needs of those with a specific or moderate learning difficulty, and we may not be able to meet the needs of learners with a severe learning difficulty. Our sessions are not currently suitable for those with Profound and Multiple Learning Difficulties.
Social, emotional and mental health difficulties may take many forms, including being isolated, withdrawn, feeling too anxious to participate in lessons and displaying challenging, disruptive or violent behaviour.
Sensory and physical needs include visual impairment, hearing impairment and physical disabilities.
Please note that Brook is not currently able to provide resources in Braille or British Sign Language.
Whilst Brook practitioners are competent at managing the learning environment and facilitating an effective session, Brook does not accept threatening language, behaviour or violent behaviour towards its practitioners and any participant engaging in this behaviour will be asked to leave.
Brook will capture and store data about you (the person making this booking) for the purpose of delivering this contract and managing our relationship. For such data Brook is the Data Controller. All such data will be managed in accordance with our privacy statement
During the course of the session, participants may share personal information directly with Brook. For such data Brook is the Data Controller.
Data is collected for the purpose of providing the best possible support and information and to evaluate the impact of our provision. In some cases, information shared by participants may result in the creation of an individual service user record or safeguarding record. Participants will always be informed about how we will collect and store their information at the start of the session.
All such data will be managed in accordance with our client privacy statement.
You can find further information about your rights in relation to your data in our privacy statement, or by contacting our Data Protection Officer: dataprotection@brook.org.uk.
Where your booking is for one-to-one support of a young person, the following supplementary terms shall apply.
These supplementary terms apply to all sessions that will be delivered remotely via a digital platform, including one-to-one and group sessions.
Brook is not responsible for the digital platform itself and accepts no liability for any viruses or similar introduced through any participant’s connection to the platform. You are responsible for ensuring that any device that you or any registered participant uses to access the session is adequately configured in terms of security to protect against any risks.
In respect of any Personal Data processed under this Agreement. The Processor shall:
If you have any questions about our cancellation policies please get in touch with your Brook contact.
All cancellations must be made in writing and sent to your Brook contact. If this is not done then you will be unable to benefit from any of the options below.
If the training course you have booked is held over more than one day or over several weeks, the course date used for cancellation purposes will always be the first date in the series. If you have started the training and are unable to attend one of the days or part of the training unfortunately no refund or transferring can occur.
If you are unable to attend the training course that you have booked onto and paid for you have three options. Your decision needs to be sent to us in writing prior to the event.
Someone else from your organisation can attend in your place, however notification of this needs to be sent to Brook beforehand.
This can be done four weeks or more before the date of the original course. You are unable to transfer to another course less than four weeks beforehand. The course that you transfer to has to be within the next 12 months, and you are only able to transfer your booking once. If there is no attendance at a transferred booking, then no refund will be granted.
The amount refunded will depend on when you confirm you are no longer able to attend the course and request a refund. The table below states the percentage of the training course cost that will be refunded to you depending on the number of weeks’ notice given.
If you have booked onto a training course free of charge, due to commissioning in the local area, and are unable to attend the training course you have three options. Your decision needs to be sent to us in writing at least two weeks prior to the event or your organisation will be charged to cover our costs.
Someone else from your organisation in the same geographical area can attend in your place, however notification of this needs to be sent to Brook beforehand.
The course that you transfer to has to be within the next 12 months and funded by the same commissioner. You are only able to transfer your booking once. If there is no attendance at a transferred booking, then you will be charged to cover the cost of your non-attendance.
If you inform us at least two weeks before the training date that you can no longer attend, and do not wish to send a substitute or transfer your booking you can cancel your place with no charge.
If you do not cancel your individual free place or commissioned organisation training at least 2 weeks in advance of the training starting you will be charged the following:
If the training lasts more than one day you will be charged the above rate for each day.
You will be sent an invoice for the charge and request to pay within 30 days.
If the education or consultancy you have booked is held over more than one day or over several weeks, the date used for cancellation purposes will always be the first date in the series. If you have started the education or consultancy and you are unable to accommodate one of the days or part of the education or consultancy, unfortunately no refund or transferring can occur.
If you are no longer able to accommodate an education session (including one to one work) or consultancy in your setting at the time and date booked that you have paid for, you have two options. Your decision needs to be sent to us in writing prior to the event.
This can be done four weeks or more before the booked date. It is not possible to transfer to another date less than four weeks beforehand. The date that you transfer to has to be within the next 12 months, and you are only able to rearrange your date once.
The amount refunded will depend on when you confirm you are no longer able to accommodate the education or consultancy and require a refund. The table below states the percentage of the cost that will be refunded to you depending on the number of weeks’ notice given.
If the education session (including one to one work) or consultancy were provided free of charge, due to funding from a commissioner, and you are unable to continue with the booking you have two options. Your decision needs to be sent to us in writing at least two weeks before the booked date or your organisation will be charged to cover costs of the cancelled education / consultancy.
Booked education / consultancy can be transferred to another date if done so two or more weeks before the original date. Bookings can only be transferred to a new date once.
If you inform us at least two weeks before the booked date that you can no longer continue with the education / consultancy booking and do not wish to transfer the booking you can cancel it with no charge.
If you do not cancel your commissioned education at least 2 weeks in advance of the education starting you will be charged as follows:
If the education lasts more than one day you will be charged the above rate for each day.
If Brook cancels education or training for any reason we will notify you at least two weeks before the booked date. You will be given the following options if this does occur:
If possible a new date will be chosen for the planned education or training session for all participants to transfer on to. This however may not always be possible.
If you are a training participant you could also transfer onto another Brook training course at a different location/ date.
If you have paid for the education or training a full refund will be given.