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My Brook

Brook Dudley – Integrated sexual health service

My Brook is our online platform that allows you to access our digital sexual health services including STI testing and results, contraception and appointments.

Coming soon: Appointment booking

We’re not currently booking appointments online through My Brook. If you want to book an appointment please phone the clinic on 01384 881830.

However, you can use My Brook for lots of other services, including requesting contraception and accessing your STI test results.

What is My Brook?

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My Brook is our online platform that allows you to access our digital sexual health services including:

  • STI testing: Ordering an at-home STI test kit, accessing your recent test results and ordering treatment if you need it.
  • Contraception: Requesting your repeat contraception or getting in touch about starting a new method.
  • Appointments: Need to speak to us? Find out how to get in touch and see if you can book an appointment online.

Who can create an account?

Anyone with a postcode that falls under Dudley Metropolitan Borough Council can create a My Brook account to access digital sexual health services. This includes under 16s, however, if you are under 16, you won’t be able to access all online services. More about if you’re under 16

You can check which council(s) your postcode falls under on the gov.uk website.

If you work or study in Dudley but don’t have a Dudley postcode, you won’t be able to use My Brook but you still access our services by coming to clinic during walk-in hours or by calling us.

Visit Brook Dudley

I’m under 16, how can Brook help me?

Our services are free and confidential meaning you don’t need your parents or carers permission. Our friendly team have seen it all before so whatever you need help with, we’re here to support you without judgement.

Here are the services available to you at Brook Dudley:

We’ve got a clinic for you!

If you’d like to come to a clinic where there will only be people your own age, we have a Youth Clinic at the What Centre that is only for people 25 and under.

Of course, you’re also welcome at any of our clinics- simply walk-in during walk-in hours or book an appointment by phoning us.

For now, you won’t be able to access all online services in My Brook, so if you want to do an STI test, get new or repeat contraception or anything else, come to clinic.

I have Feedback about my brook

If you would like to provide feedback about the My Brook portal or our online services, please use our feedback form. 

Feedback on My Brook

Frequently asked questions

If you have received a text message alerting you to view your results in My Brook but cannot see your test results there, please ring the service on 01384 881830.

If you haven’t received a text message about your results yet, it can take up to 10 days to get your results after completing your test. If it’s been 10 days, please ring the clinic.

If you no longer wish to use My Brook services, you can delete your account after logging in to My Brook.

Deleting your account is permanent and cannot be undone.

Here are some quick fixes for common issues:

  • If you haven’t received an email: check your junk/spam folder. 
  • If you can’t access the login page: try using a different browser, using incognito/private mode, or clearing your cache. 
  • If you can’t log in: make sure you are using the email address that you registered with or reset your password. 

If none of these work, phone the clinic and ask for technical assistance.

You do not need a referral to access our services. 

If you are a professional looking to refer a patient to us, please email us on brook.dudley@nhs.net

Alternatively, you can call us on 01384 881830.

Important: our email system is encrypted. If your email system is not encrypted, please do not email a referral.

Do you have a Dudley postcode? If not, you won’t be able to create an account with My Brook but you may be able to be seen in clinic, please phone us.

Does your password include all the requirements listed? e.g. 8 characters, a special character.

Please note – your password cannot contain a ‘&’ or ‘_’ as the special characters.

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